Shipping & Returns
Shipping - Most items ship in 3-10 business days from the order date, while some items may take up to 3 weeks to ship, but excluding holidays and weekends. Allow 2-6 business days for items to arrive once shipped. Backorders typically ship within 5-7 business days depending on supplier availability. NOTE: IF YOU PURCHASE MULTIPLE ITEMS, IT MAY BE POSSIBLE THAT MULTIPLE BOXES WILL ARRIVE.
Shipping Costs - Most items ship UPS, however if your item is a special order, you MUST contact us prior to placing your order as additional shipping charges apply. Otherwise, upon checkout your shipping costs will be displayed.
Order Status - If we are not able to ship your order, you will be notified of this by e-mail or called. The last status change will be that the order has been shipped (delivered).
Returns - Sorry, no returns will be accepted after 30 days elapse.
All returns should be sent to...
850 S. 5th Street
Allentown, PA 18103
Any unopened products may be returned for a refund of the purchase price of the returned items, not including shipping within 30 days from date of purchase. All returns must be unopened and in reasonable condition for resale and contain the original packing material and manuals. Credit will not be granted for merchandise unsuitable for resale. Merchandise must be in original packing and is subject to inspection. Merchandise that has been marked, affixed with stickers, or with crushed packaging will not be accepted.
You are responsible to pay any return shipment fees, including orders shipped on a Free Shipping special.
We will not accept returns on special order items, or personal products including products from our incontinence line. For health/ hygienic reasons we are unable to accept returns or exchanges of eating, personal, or hygiene items which include bathroom items.
We recommend you get delivery confirmation on the items that you are returning. We can not issue a credit for items that we have not received. Our goal is 100% customer satisfaction within logical boundaries.
Credits are only issued to original purchaser
Please contact us with any questions or concerns: 1-888-873-4224